Legal

Privacy Policy

Last updated: April 27, 2026

1. Who we are

Listrino ("we", "our", "us") operates the Listrino platform, an AI-powered listing intelligence tool for short-term rental hosts and independent hoteliers on Airbnb and Booking.com. Our registered address and contact details are available at listrino.com.

2. Data we collect

We collect only what is necessary to provide the service:

• Account data: Name, email address, and authentication credentials managed by Clerk, our identity provider.
• Property data: Property name, city, listing type, and listing URL you enter when adding a property.
• Listing data: Guest review text and listing information fetched from your Airbnb or Booking.com URL. This data is used solely to generate your analysis reports.
• Usage data: Pages visited, report generation events, and feature usage — used to improve the product.
• Payment data: Billing is processed by Stripe. We never store your card number or banking details.

3. How we use your data

• To generate and display your AI-powered action plans and ranking analysis reports.
• To track and display your analysis credit balance and usage history.
• To maintain your account and subscription status.
• To send transactional emails (report ready, billing confirmations).
• To improve our AI models and product experience using aggregated, anonymized data only.

We do not sell your personal data. We do not use your listing or review data for advertising.

4. Data sharing

We share data only with the trusted sub-processors required to operate the service:

• Clerk — authentication and user management
• Neon — database hosting (your data is stored in the EU or US depending on your region)
• OpenAI — AI report generation (listing and review data is sent to OpenAI's API; see their privacy policy for details)
• Stripe — payment processing
• Vercel — hosting and edge delivery

We do not share your data with any other third parties without your explicit consent.

5. Data retention

We retain your account and report data for as long as your account is active. If you delete your account, your personal data and listing data are deleted within 30 days, except where retention is required by law (for example, billing records).

Note that deleting a property within the platform performs a soft-delete: the property record is retained to preserve your analysis history and slot accounting, but it is no longer accessible or analyzable.

6. Your rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain processing
• Export your data in a portable format
• Lodge a complaint with your local data protection authority

To exercise any of these rights, email us at privacy@listrino.com.

7. Cookies

We use essential cookies only: session cookies for authentication (managed by Clerk) and a locale preference cookie for language selection. We do not use third-party advertising cookies or tracking pixels.

8. Security

All data is transmitted over HTTPS. Database connections use SSL. Access to production data is restricted to authorized personnel only. We follow industry-standard security practices and conduct regular security reviews.

9. Changes to this policy

We may update this policy as our practices evolve. We will notify you of material changes by email or via an in-app notice at least 14 days before the changes take effect.

10. Contact

For privacy-related questions, contact us at privacy@listrino.com or write to us at the address listed on our website.